Customer Testimonials
I had a very disappointing experience with Toyota of Irving’s service department. I brought in my brand-new 2026 Toyota RAV4 because a front bumper clip appeared to be broken. I wanted to determine whether it was outside damage or a defective part covered under warranty.
After the inspection, I worked with Mike, who informed me that the technicians had found outside influence on the vehicle. They provided a printed photograph of an alleged scratch on my lower bumper and explained that the repair might not be covered under warranty. The problem was that there was no scratch on my vehicle. ... Read More DealerRater - Nov 11, 2026
Good people, always there ready to help, our car was missing a part, and since we live a distance from the dealer they shipped it to us instead.
No sales pressure, Flavio did a fantastic job getting me a great deal, it was a smooth transaction!
The team is honest, transparent, and fast. They are also great at communicating where my car is in the process, and give great updates.
Toyota of Irving, Texas, has the worst service in the entire state. The manager, Josh Morales, is completely unprofessional; he told me he didn't want my business there because they had better things to do. He told me that if I didn't like what he was saying, I should go somewhere else.
The service team focused more on upselling than listening. I requested an oil change and emissions test but was pressured into a Manager Service Package, even though the inspection showed everything passed. They failed to perform the emissions test, and now—after resetting the battery—I must drive before it can be tested, while my registration is about to expire.
Went in for service and had a nail in a tire. Didn’t say anything on purpose to see if anything would be done while doing a tire rotation. Nope they sure didn’t. They sure did say other costly things needed to be done though.
I found the dealership very cooperative. They took proper care of my car and solved the problem.
Mike is a good and honest service advisor Is tenor and experienced makes me always ask for him
Fabio and Carlos were very helpful in getting me into the used car I saw on their website. Very nice and customer oriented service. Thanks
Exceptional experience with Brent Sharp at David Wilson Toyota. My son was sold a lemon from Toyota of Riverside, and Brent went above and beyond expectations. He helped my son get into a new car and took care of him like he was family. If you're looking for an honest and great salesperson, Brent is your man.
I’ve been a loyal Toyota Irving customer for the past 10 years, and experiences like this are why I keep coming back.
I stopped by Toyota Irving unannounced for my 5,000-mile service right at the very end of the day, and Jayson Ramirez provided outstanding customer service. Even though my regular service advisor wasn’t available, he got me checked in immediately, kept everything moving efficiently, and out the door in about an hour. Jayson was polite, professional, and made sure all of my needs were taken care of.
I really appreciate his excellent service and would always recommend Toyota ... Read More DealerRater - Aug 7, 2026
It was a horrible experience. Foot mats place in my trunk without explanation. Betty GM told me I never have to come to the dealership again. Reported to the service manager and I really wanted to talk to David the Dealer management team.
Took my RAV4 here for initial service and Sandy was very helpful
We had an excellent experience purchasing our new Toyota RAV4, and we couldn’t be happier with the service we received from Victor Arzola. He was friendly, knowledgeable, patient, and made the entire process smooth and stress-free. He took the time to answer all of our questions and never made us feel pressured. We truly appreciated his honesty and professionalism throughout the experience. If you’re looking for a great salesperson who genuinely cares about his customers, I highly recommend asking for Victor Arzola. Thank you for helping us find the perfect RAV4!
Brought my 4Runner in for emissions test. Mike Gaska and team got me out within 30 minutes.
I had to repeatedly call and ask for updates on my vehicle and to get my advisor to check if the repair was covered by warranty. It was. But the part is unavailable. They gave me my vehicle back with all the warning lights still on and said we will call you if or when the part ever comes in. No timeline. No plan. I am expected to drive a 2 year old truck with the following warning lights on until further notice.
* Check Engine
* Blind Spot Monitor Malfunction
* Anti-lock Brake System Malfunction
* Braking Power Low
* Trailer Brake Error
* Pre-Collision System ... Read More Google - Aug 2, 2026
Excellent Service. I left my car for service. The shuttle took me and picked me up fast from my job. Car got washed and they even took care of a recalled part.
Fast service.
The staff was wonderful, made to whole experience in buying a new car.
Staff was friendly and made me feel welcome, service was done in a timely manner.
MADE an appointment to arrive on Friday July 31st to get an oil change. It was rather full but my wait time was decent. I met a very nice Assistant Service Manager by the name of Mike Oddo. A very soft spoken person. His customer service was outstanding. He was very knowledgeable about what was going on with my car. I look forward to working with him again.
Always satisfied with this Toyota of Irving I drive an hour n a half because i love this Toyota.Very professional and company family oriented. My 3rd time going back. Chris Lira and the lady team player were awesome and so patient getting me into another vehicle. Miguel as well when finishing the process very professional and nice gentleman...thank you Toyota of Irving. God Bless
(Translated by Google) Excellent place to get your car! I highly recommend going to MANAGER CARLOS VERGARA 🙏🏻 and the salesman Carlos; they are the best, kind, and attentive people who will give you the best service 💯💯. Very grateful ☺️ (Original) Excelente lugar para sacar tu carro confiable y te recomiendo ir con el MANAGER CARLOS VERGARA 🙏🏻y el vendedor Carlos son los mejores y buenas personas atentos y te van atender lo mejor 💯💯muy agradecida ☺️
Usually I go there. Got good service but this time completely disappointed
More or less
Thank you to all the gentlemen that helped me get my car on track🤞🏻❤️✨ yall are the best
(Translated by Google) Excellent service and speed (Original) Excelente atención, y rapidez
Mike Oddo is a top tier advisor. Always on point. Always very helpful and knowledgeable.
Excellent service, very easy to work with. I will recommend all my friends and relatives to use Toyota of Irving for all their vehicle needs!!!
My appointment was at 1:00pm I checked in before 12:30pm and my car wasn't done until after 3:30pm I was never offered a wash or vacuum I didn't get a recap of what was done to the car And when the car was done no one came and got me I had to go to the service desk people
Excellent work Thank you
From beginning to end, this was the smoothest, least complicated, no haggle or hassle, automobile purchase I've everr made. Thanks to Rafeen mainly. Carlos in finance. Emailed and talked about which one I wanted for a few days and what my price was and they got me in and out in less than 2 hours when it was time. paid and out the door. Do your research and leg work online first people.. and these fine folks will help you do it the easy way
Very expensive and not transparent with charges. I was told total amt+taxes and the bill slipped in 50 bucks extra as fees after taxes. Bill doesn’t specify info on fees.
All the work on my car was done well, with quality, and most importantly, on time.
(Translated by Google) Excellent service (Original) Excelente servicio
I had a great experience this past Saturday with Manny and Emmanuel. Both were very nice and worked with me on the issues with my car. I recommend them if you need to go to Toyota of Irving.
Excellent job done they resolved my problem very fast and professional experience 👏
Was great! Less than 45 minutes and out the door for 6 month service.
Excellent work and great customer service. Al Paschall took time to explain the processes, kept me informed, and answered all my questions.
Toyota of Irving always has really.good people providing service. They are kind and informative and help you to make informed decisions. I use them for all necessary services.
Vanessa was very patient and accommodating. I don’t know anyone that enjoys the car buying process, but working with her made it much more tolerable. We plan on working with her again in a couple months when my husband buys a tundra.
Very friendly and professional all my needs where addressed in a timely manner. Very nice facility as well as personnel
Great customer service, great service and completed In timely manner. Facility is clean, team is very informative and knowledgeable Highly recommend Toyota of Irving to anyone that needs assistance with service or purchasing a car Service Advisor Hayder Al Lami has been a great help and amazing customer service since I worked until I departed the facility ⭐️⭐️⭐️⭐️⭐️
They are quick and easy. Rather I have an appointment or not, they assist me.
I went for my first paid service after the free service period ended. I was disappointed that several replacements and maintenance items weren't done during the free service, which made this service much more expensive. I ended up paying a lot. I won't be coming back.
****Toyota of Irving****
I usually do not spend time writing a review, but it was a very awful experience. I would give a ZERO to this dealership for dishonesty and falsely advertising. This dealership is not transparent and falsely advertises online and sets the online price below or on the market value. I have been searching online for a car and came across one of the cars from this dealership. They contacted me for the appointment. When we got there to take a look at the car, they just let us know that there's an additional reconditioning fee of $25,000, ... Read More Google - Jul 11, 2026
I would give a zero for this dealership. The listing price $25k but they added additional cost once you get there.
Unprofessional and unethical. My elderly in-laws went here looking to replace a vehicle that was totaled in a hit and run. My MIL found a car she really liked and the dealership agreed to come down very slightly in price as it was a little more than they were planning to spend. My in-laws are in their late 70s/early 80s. She had driven it, agreed to purchase it, agreed to the price and drove back to Dallas to pick up my FIL so they could sign paperwork and drive the car home. They arrive, my FIL drives the car ... Read More Google - Jul 4, 2026
Scheduled service to utilized my 2-year complimentary maintenance package included with my purchase. Came on time and started off great, however, the end service and lack of communication proves that it's a "complimentary" service. I was told my service shouldn't take more than 2 hours but they are busy and doing their best before a holiday, which I understand and gave them the benefit of the doubt. I wa in the waiting room and although I was occupied working on my laptop and not noticing the 2 hr mark was up with no email, text or call for ... Read More Google - Jul 2, 2026
I’m upset with my last service over there.
**Update- Your attempts to justify your lack of professionalism by not telling me the car was in the process of being purchased, and wasting my time are absurd.
The most awful customer service I've ever seen at a car lot- I'll never go back. I only went to Irving because they had a Supra available. I made an appointment for 2:00 last Saturday- arrived at 1:30 and waited probably 15 minutes to be helped.
The guy that helped us kept disappearing, made me answer a million questions on some form, then insisted on going on the test drive with us rather ... Read More Google - Jul 1, 2026
Maybe worth it for a new car, but awful experience shopping for a preowned. Worst hidden fees I’ve ever seen. Got to the point of crunching numbers only to be told there’s a $3,000 “reconditioning fee” on all used cars. Just thrown on the list price when it’s time to talk numbers. Very disappointing experience.
Very disappointed with Toyota of Irving. The sales and finance teams rushed through everything without properly explaining the sale terms or financing — it felt like they just wanted to close the deal. The finance team even gave me false information, saying GAP insurance couldn’t be cancelled for a year, which wasn’t true. After the purchase, support basically disappeared. Wish I’d listened to friends and gone to Plano or Dallas instead. And i went to other stores and got good deals with proper explanations. Finance team needs to stop misleading customers just to push a sale.
Even 1 star ... Read More Google - Jun 30, 2026
Hi All,
I am writing to express my deep dissatisfaction with my experience at Toyota of Irving regarding the purchase and subsequent trade-in of my 2023 Toyota Camry SE.
The level of service and transparency I received was unacceptable. GAP insurance and a Platinum service plan were added to my financing, and despite visiting the dealership three times to rectify this, management falsely claimed these plans could not be cancelled for one year. Furthermore, although the vehicle payoff was initiated by the Honda dealership in May 2026, my contracts have still not been cancelled. The hurdles I have faced, combined with the ... Read More Google - Jun 24, 2026
Make this make sense. I purchase a new Toyota and extended warranty which included up to 4 tire replacements. I drive through a minefield of screws and bolts and pick up three flat tires. I do an emergency patch repair on two tires, and i plug the third one so i could drive up to TOYOTA to use my warranty. They DENY the warranty because there are no puncture holes currently leaking air at time of inspection.🤔
I guess you have to pull up on flats or have your truck towed to them? It’s going to be a very bad ... Read More Google - Jun 23, 2026
I was disappointed with the service department intake process. What should have been a simple battery diagnostic ended up taking much longer than expected.
When I arrived, the service advisor handling my intake was not particularly friendly or welcoming. After my vehicle was completed, it sat in the service area without anyone notifying me. I eventually had to approach the service reception desk myself to ask for a status update, only to learn that the paperwork had already been completed and no one had bothered to come get me.
To make matters worse, when I walked into the service area, ... Read More Google - Jun 23, 2026
a few weeks ago my brothers and i went to look at the corollas for my 19 yr old brother. this would have been his first car. a man with a black beard dressed in camouflage clothing tried to assist us. first there were no corollas on the lot to be seen so he started asking my brother many questions ie. what did he like about the car, how much did he want to spend. we didnt understand the questioning since my brother wanted to see the car, feel the car, drive the car...that the man became very irritated with ... Read More Google - Jun 19, 2026
I would go somewhere else! They don’t listen and don’t return phone calls!
I scheduled my car for service and pulled in To the bay. I waited for someone to come to the window (first time at TOI); nobody came even though 5 service people were not doing anything. One person walked by and I explained what I was there for. He offered to go get an advisor for me. He returned stating someone would return & to leave the key in the car. 10 minutes later, nobody came. I exited the car and went inside. The service men and women were talking about personal stuff, hanging out. I walked up to Mike and explained ... Read More Google - Jun 9, 2026
I made the mistake of calling this car lot ONE time to ask a question about a vehicle over TWO MONTHS AGO and they got my phone number from that call and have proceeded to call and call and call and call me incessantly since then, in fact, they've left well over 15 messages for me to call them back (so they can see if I'm still looking for a car)!! I despise car lots that do this and would never buy a car from a place that think they have the right to hound people like this. On ... Read More Google - Jun 7, 2026
Very bad This time
I was working in the area, so I decided to bring my car in for service. Overall, the service was just okay. I originally wanted the Manager’s Special for $239 since I drive a lot, but the service advisor quoted me a different price than what was advertised on the website.
In addition, I opted for the complimentary car wash. I dropped my car off at 1:30 PM, and when I called around 3:00 PM to check if it was ready, I was told the car wash was unavailable because the equipment was broken down. That was disappointing because one of the ... Read More Google - May 28, 2026
I’ve taken my low mileage Prius here for many years but no more. The whole vibe was very unfriendly and low energy. They recommended service based on time elapsed since purchase, never mentioning that the car was ten of thousands miles below the mileage criteria. Upselling, low energy and unfriendly. No thanks.
Got a quick response from Jesse about my situation with the rental I was unaware about how the insurance and the auto collision center dealt with the rental he was very professional in dealing with the situation and explaining how it works what to expect from the insurance company and rental car I thank you for your help in solving it for me.
Brought my Tacoma there for routine maintenance and it was recommended that the spark plugs be changed. I agreed and asked them to change. My Tacoma has a dealer-installed optional supercharger that was installed by a Toyota dealership after purchase. The Irving dealership informed me that the spark plugs were seized and they would not attempt removal. They recommended I bring it back to the original dealership in a different state. I brought the truck to an independent shop who was easily able to remove the spark plugs. Per the independent shop, there was no evidence of anyone attempting to ... Read More Google - May 26, 2026
This place is trash financial department is unprofessional and you have to wait 3 hours to talk to them they are busy with not doing nothing and maintenance departments also same things garbage
Cecy was very kind and helpful, and the service itself was fine. My issue is that whoever handled my keys damaged my personal keychain beyond repair while attaching the service tags, which should have been easily avoidable. It’s frustrating to have personal property damaged over something so simple, and it doesn’t inspire confidence in how customer belongings are handled.
No car wash after service.
2 stars are for Mo. He was attentive, listened well, and provided detailed information about the vehicles.
Unfortunately, everything after that was a major disappointment. The vehicle I came in for was listed online at $10,500, but once we started discussing numbers, the list price suddenly jumped to $13,000. Then they added an outrageous $3,000 reconditioning fee, something I’d expect from a shady private lot, not a reputable dealership.
This felt extremely misleading and was a huge red flag. Consumers should do their research and pay very close attention to the real out the door price before wasting their time here. I would ... Read More Google - May 18, 2026
Terrible experience with Arlene She told me they had a car onsite for me to test drive I drove out 15 minutes later to test drive it Turns out it wasn’t in stock and they were clearly just trying to get me in the door to sell me something that I didn’t want Beware of Arlene!!!
They serviced my car and told me my transmission was licking but they serviced my transmission last year so I don’t know why it should be licking, so I went to another garage and the told me my transmission was ok that they couldn’t find any lick