Customer Testimonials
Horrific customer service!! Be forewarned—do NOT do business with this Toyota Irving dealership, you will regret it after your purchase! Took my new 2025 Toyota Land Cruiser (LC) for service, after the rear tire started losing air pressure fast. Service manager Edwin tells me the tire is not covered due to “a object that caused a puncture on left rear tire, this is not considered manufacturer defect since puncture is an outside influence.” LC only has 1,400 miles and Edwin tells me it’s not covered due to defect “outside influence.” What brand new tires blow out while driving over a “...
Great people and service, and I have never experienced an upsell for extra services. Also the waiting area is very comfortable and great Wi-Fi.
They were much more willing to work with me here in Irving. The rep answered all my questions and wasn't pushy. I am very happy with my new RAV4,.
Service was really bad. Included all unwanted service to charge more than actual required service.
Wednesday, January 8, 2025 My worst nightmare. I had an altercation with the Service Manager Manny Garcia and Service Advisor Cecy Soto. The Service Advisor I communicated and who wrote the order was Oliver. Toyota Irving try’s to scam their customers. My vehicle is a 4 Runner with 21,886 miles. I was told I needed brake, wheel balance wheel alignment. Toyota Irving – Wednesday, January 8, 2024 I called Toyota of Irving, on Jan 8, 2025 @ 11:40AM, I was transfer to the service department. I spoke with Cecy (I later learn her name was Cecy Soto). I explained to her over the phone that I was in Irving ...
Ultimately we were happy with the amount of our trade in. We believe the Toyota will last more than 10 years. It was the most comfortable.
First of all you can find a plethora of car dealerships in the DFW area for Toyota very few of them have somebody as dedicated to their job and service and sales than Eber Vasquez .I have purchased 5 vehicles from Toyota of Irving for over a period of the last 12 years and you won’t find any one better to help you Negotiate and optimize your purchase experience as Eber has for our family .I can’t say that I have found anybody that is more dedicated to the customer ..Eber is for you, he has eliminated all the pitfalls ...
Everyone was very friendly and happy to help. Our service advisor, Eunice Camacho, was excellent. Would definitely recommend them.
Always a good experience at Toyota of Irving with the service department and also with the service advisor Manny.
The process of getting work done on my car was made easy and completed in a timely manner.
I have been buying cars for over 40 years and I have never had a worse experience than I had yesterday at Toyota Of Irving.... Price agreed to. Paperwork done. Car we were trading in was cleaned out and we were about to pull out in a brand new 2025 Toyota Camry. However, there was a crack in the windshield which we noticed during the test drive and the sales person said they would replace the windshield. When we ask about coming back to replace the windshield after all the paperwork was done, we were told that they now would NOT replace ...
Very courteous and efficient. Friendly service rep. I am always treated with respect. We never have to wait very long.
They thought I was stupid and that I wouldn’t check the final numbers and they were charging me $ 7920.00 more than agreed upon . Pay close attention to the final numbres before signing
Overall service was good from technician but the front desk service advisor did not complete the documentation which is causing issues… did follow up multiple times .. still unable to get it resolved. It’s related to state inspection report
I had an outstanding experience at Toyota of Irving. I visited several Toyota dealerships and other brand dealers, but my sales representative, Venessa, in Toyota of Irving truly stood out in making the entire process seamless and enjoyable. She was incredibly helpful from the start, even before we met in person, handling everything over the phone. I never felt pressured or pushed into a decision. Instead, she took the time to understand my needs and efficiently suggested the best options without wasting any time. I really appreciated the straightforward approach, especially during the pricing discussion—no nonsense or drama. They ...
Excellent service. Always great and timely service. Trusted service. Welcoming staff with excellent knowledge and experience
I had purchased the warranty and spent $7500.00 but they are still charging me for insurance. I am 100% upset
Really bad labor work plus the service guy looked like he wasn’t happy working there.
I always go to Toyota of Irving Texas. In my opinion this is by far the best dealership in the DFW area and beyond. Trust me I can say this with confidence. The service Dept. should be acknowledged for their very hard and dedicated employees and Managers. Mr. Jonathan T. is always willing to help and gives helpful advice on your transportation needs. Thank you, Jonathan (service Dept. manager) I hope your Upper Management gets this survey...
Good deal on tires for our 2015 Lexus’s gs350. With alignment too. Thank you.
I have gone to your service dept because of Jeff M. He goes above and beyond and is just a very sincere person that provides outstanding service!!!
The service was great and people very nice. Thank you. I just missed the cookies!
Service agents always finding irregular faults with my vehicle & recommending service. Eg. I requested tire rotation & was watching the vehicle from the customer lounge all along. The tires weren’t rotated! That was a blatant lie & disservice! That I had to pay for!
Dear Toyota of Irving, I have to say when I come to see you, Especially when I bought my new Rav 4, Always a wonderful experience. Your Dealership is amazing 🌠 Sincerely, Virginia W.
I received a very good service and people are very friendly. I'll refer my friends
Jeffrey was very accommodating and helped me figure out what was priority in repairs. Helped me find the best discounts.
A+ Completed work at promised. Johnathan was great to work with. The alignment was done while I waited.
They kept me in loop of status of my car, I knew upfront my cost.
From service agent to sales agent everyone was kind and courteous. A pleasant experience! Thanks!
Jonathan was great, attentive and communicative. I will be back again. The dealership is nice inside and out
have been using toyota of irving for over 10 years and keep using them as they never seemed to be tricking me or scamming me for unneeded services or repairs. And for me , more important almost, is they don’t keep pestering me once I decide what I think I want done. Options -> Discussion-> Decision-> Good Work they stand behind. Much better than the normal car dealership service experience I have experienced in the past
I always go to Toyota of Irving, because J trust their service. Also, they have a courtesy car to take me home while my car’s being taken care of!
The service Manager is very rude unprofessional and you have very rude service advisors I spent 200 and some thousand buying two vehicles from Toyota which I would never buy vehicles from you all again I had a free oil change Coupon And was not told over the phone that I could not use it when I got there your employee was very rude also your service manager was rude so they’re gonna make you all lose business over oil change coupon if the coupon didn’t apply for you all location they should’ve told me that over the ...
Cecy and the staff were great at getting my truck running again, so I could travel, as planned on a holiday weekend! They went above and beyond to get my truck ready much sooner than expected.
Great service. Definitely went to the right collision repairs company. Consultant, Alec, provided outstanding service and kept me informed several times weekly on the status of the repairs. Car looks great, as good as new. Do not hesistate to choose this company for your collision repairs. You wouldn’t regret.
Friendly and informative staff. The Service Advisors always give great insights, especially what is critical or services that can wait. I trust their advice and suggestions.
The staff really care for the people. Service time is within time I anticipatedvat each vidit.
Always felt at home , very professional and efficient, on time and MR Santhosh always took very good care .and me and my family always are well taken care off
Toyota of Irving has always been so good to work with! I have always been pleased with their service.
Service was exceptional and detailed. Advisor, Santhosh, was very courteous and tentative. Highly recommended business
I liked that I was greeted promptly as I drove up to the service lane. I was quoted an approximate amount of money and time for services chosen.
I recommend this dealer all services is very courteous and helpful. Thank you Edwin for your service . Service was quick, safety .
Always courteous and helpful. I love that it is a family-owned business. Great service and Great People
Quick easy and Service Rep on top of my account He is my go to for any issue
Excellent service. Mike Gasca, courteous and helpful. Service was quick, safety recall handled quickly. Recommend this dealer.
Check in was great and my service man Mike Gaska is the greatest!!!- timeless. Thank And would recommend Toyota to my friends and family
Great people. Wonderful costumer service. Exceptional communication. 10 out of 10. Worth the wait and the heat!
One of the best dealerships I have purchased at, they were very flexible about meeting your needs. Will definitely recommend.
I bought my Camry at Toyota of Irving and have had 98 percent of my service done there. I have been very satisfied with the service. The waiting area is outstanding.
I had a very good experience purchasing a pre-owned Nissan Rogue there, they gave me a good APR and Vanessa S. did her best.
I need Jereme Schoemaker or Davis Schoemaker to call me as I have had an unbelievable experience here. Your dealership pulled my credit - then told me someone was in the dealership to buy the car my credit was pulled for once I said I wanted to use my credit union. I also was told it would take long for a purchase order to get to me and by that time the person was able to buy over me. I also asked for rates to be shown to me based off my credit and again was told it would take ...
Over 10 years ago my '96 Camry made loud banging noise and broke down on the freeway right after their service on my rack and pinion - thankfully there wasn't much traffic at that time. I stopped servicing my Toyotas here even though this place is just down the street from me. I figured that enough time had passed, I would give them another chance. Recently, I took a Highlander in for a brake change, then an oil change. Both times, I got a multi-point inspection report from them where nothing extraordinary was noted other than the usual items needing replacement ...
Never do any deals with them at all I got a car from them and car has a lot of scratches and dent , I’m living in Arizona and find that car in carfax The salesman name was thang and told me car only has 2 minor scratches on rear door while he was lie I asking for return the car but after they sold the car never responded to me I even sent email to general manager and other managers still No respond they are scammers under Toyota dealer name but I will return the car in person next a ...
Vanessa did a great job communicating and setting up my purchase of a 2024 highlander on 12/12/23. From arrival to departure on the date of purchase things went smoothly, as promised and as advertised. Highly recommend doing business with her and Toyota of Irving.
I will never do business with them again and you should follow suit If you don't want to be scammed. I took my car to the dealership like I have for the last 9 years due to my check engine light being on. I had a misfire in 2 of my cylinders. Prior to going to the dealership autozone and another mechanic both confirmed the misfire. Toyota told me there was no misfire and sold me a battery service for $265. The head mechanic said he thinks the issue is the battery. A month later I have the same exact problem I ...
Did not put recommended oil in O6 tundra. As a result the seals on motor had to be replaced. I worked 25 years with Mobil Oil and they this would happen. Another dealer caught leakage and put right oil in it. It cost us 460.00. Also our front brakes were 60 percent but problem was sway bars on front. You should pay 460.00.
Vanessa S really made my experience one worth while. She went above and beyond to find the perfect truck for me. I recommend this dealership especially this sales rep she is amazing.
Greedy For Money! I was waiting for Toyota Sienna 2022 for more than 2 months and was talking to Wilma and Stela to call me when they have their allocation. When Wilma messaged us, we ran to Toyota of Irving on the same day (Sep 20, 2022) and we really wanted the Sienna Limited 2022 (Sunset Bronze Mica). At first we spoke to Manager, Roger and after several discussions he agreed to sell the car for $56000. We came back asking for $55,500. Roger wants Stela to ask Ben Tran (Another manager) to check on the negotiation. At first Ben agreed on phone for $55,500, we were very ...
I call to make an appt for maintenance check, spoke with service dept and she said its too late to make appt but you can just walk in between 4:30-4:45, then I rushed driving going to the dealership but was turned down when i talk to Mike Oddo service advisor and told me that just come back on Saturday. Disappointed customer👎🏻
I had already got my loan form the bank accepted and was on my way down from my home town to purchase the vehicle that I had discussed with a salesman down at this dealership and we had already agreed on a set price therefore I had applied for a loan at that set price, however his boss had raised the price without any notice. As I raise the question to why he would do that without telling me, and why they hadn’t kept the price they had promised me out the door it is one thing to tell ...
This dealership tried a bait and switch. Told me they had the vehicle I wanted but they couldn’t get it down to my price. They would be happy to get me into a different car. When I pushed to get hard numbers from them they admitted the car had already sold.
Was treated with respect, and negotiated a fair price on a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friendly and helpful (Lilly & Johnathon).
Very rude people. Really bad experience,and unsatisfactorily experience.especially with SANTHOSH BABY,very very very very rude,un polite uneducated person shouldn’t have that kind of job in this company,very disrespectful.and disappointing. I did not expect this kind of actitud from a Toyota employee.
The Best Dealership and Service! They work with you to fulfill your needs as best as possible! I will not go to any other dealership!
Came in to pick up the car I had made a down-payment on. Right off the back the VIN# had changed and my salesman had told me "that VIN is temporary before the car is made". During finance they increased the price by a small amount ($20) and were frustrated that I inquired about it. They did correct it so no complaints there. The issues began when I drove my brand new car off the lot. With 9 miles I had four malfunctions pop up related to the safety features. I took it in and was met with terrible customer ...
I will never go back to this location. I had to wait 2 hours for changing one tire. In last service cabin filter and oil filter were missing which I had them newly in the service before that. How can we believe that whether they replaced or not. Even the employees are not friendly.
I will never go back to this dealership again.. Sold me raggedy RENTAL VEHICLE. too bad I didn't know that until after I bought it and looked up the vin smh. Also I bought it and it had the engine light on but I thought it was something minor well it wasn't I actually had to go to nissan dealership and get it fixed thank God it was under warranty but I would never recommend this dealership and they said only 1 owner lol yes bc It was a xxxx rental from a rental company...god knows how many ...
Just got a new TRD Pro 4Runner, Brian Smith was awesome in making it happen. I would definitely come back here for my next Toyota
Was offered an Enterprise rental vehicle while my car had over $1,400 of maintenance performed. Unfortunately there were no Enterprise employees there either to sign out the vehicle, or accept it back in when I returned. Was dependent upon Toyota of Irving personnel to ensure it was returned. The next thing I knew I found a $50 charge to my credit card. A day later a credit for a bit under $37 showed up. Both without contact or explanation. DO NOT EVER ACCEPT A RENTAL VEHICLE FROM ENTERPRISE, even if it is being "supplied" by the service department. Depending on them ...
Un año atras conpre un tundra a Toyota de Irving Hace unos meses Recibí una llamada de Toyota de Irving ofreciéndome un nuevo vehículo y yo les dije que estaba interesada en refinanciar la respuesta que me dieron que ellos no refinanansean cuando compré mi troca jose Benitez Me dijeron que en 6 meses podía refinanciar si hasia los pagon a tiempo I que me daria in interes bajo de 4%
Bought my daughter a car, 2019 Corolla, 12/14 from Toyota Of Irving. On 01/06 I receive a text msg saying they need me to come back in due to some good news. Please see photos. I go to the dealership and they instead meet me and say the car was not salvageable and should t not have been sold due to the carfax. They tell me they need my keys immediately. I refuse, pull up Carfax and purchase the $40 report and there’s not one single alert on the car. I leave the dealership and text them back to say they are shady ...
I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!!
Toyota of Irving has very poor customer service. I went there at lease 5 times had similar experiences. My last visit was yesterday. I requested for car wash they did not do it.
The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted ...
Never ever work with Daniel Luna Never met most arrogant and disrespectful person Instead of listening to customer needs and budget he was so off guard to even meet to finalize the deal and raised voice and spoke arrogantly. He spoke very rudely to us, instead he asked one of the car sales representative to come forward and speak to us while he was sitting in his office and ignoring us completely We were fooled by him i had super bad experience that i would not want to have any services or deal with toyota of irving Somebody has to ...
José is a person who tells you lies in order to sell you what he wants, not what you want. I lost a lot of money because of the lies of this man, very bad experience in Toyota of Irving with jose Benitez and his financing team. Jose es una perzona que te dice mentiras por vender lo que el quiere no es una perzona onesta perdi micho dinero por mentiras de esa perzona mala experiencia en toyta de Irving tx con sode benitez I su Grupo de financiadoeres
They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and friends!!
Everybody was very friendly and professional. I did not feel pushed in any way to buy the car. That is what makes a difference. I would recommend this dealer.
Brought my truck in for recommended repairs costing over 3,000. Repairs included the water pump and associated hoses. After returning the truck, I had to limp back into the dealership with no coolant after it was found out that one of their "qualified technicians" couldn't tell how to install the main water hose even though the diameters of both ends were significantly different. Then after those supposed repairs, had to take the truck to another dealership to repair the engine plate because the Irving dealership technicans had stripped all of the screws and then just put the plate ...
Thanks for the help you gave us, for the options they gave us and excellent services since you arrive at the place until you leave. very pleased with your deal and help me have my vehicle. Thanks
Great customer service, Efren Robles helped me choose the best financing option possible. Thanks Efren, 100% recommended to my family and friends. Thanks Toyota Irving
Gave 5 star, because they were very welcoming & very helpful on looking for the car I wanted color & everything, they answered all questions that were asked, returned 6hrs in my brand new 2019 Toyota Camry! Loving it! ??
Excellente porque el vendedor fue muy amable y respondió todas mis preguntas, adicional de cubrir todas mis necesidades de compra. A mi hijo le encantaron las galletas que ofrecen a los clientes.
I planned and researched for a new Tacoma truck prior to visiting a dealership. I found that Toyota of Irving was my best choice. Salesman Brian Smith and Marketing manager Mark Baker answered all of my questions and made me a deal on a truck that I couldn't and hadn't matched on line. I was shown all of the insights and drove it away 2 days after financing "with a full tank of gas!" Very impressed with the courtesy, the friendliness, the time spent to talk to me and work with my desires and then the pricing. ...
Amazing! fast Honest came back with the numbers that fir my current budget!! I was not harrased and I actually went to another dealership to compare the numbers and Toyota of Irving Beat them out!
My service was done on time. The service writer Lionel was courteous and kept me informed throughout the day. The car was delivered cleaned and on time
The Hidalgo/Prado family is extremely happy to work with The Sales person Hugo Cantarero in the purchase of Our beautiful truck 2018 4 Runner TRD Pro he understood our needs and concerns with our purchase decision. Toyota should be proud to have an excellent Sales representative who thrives customers concerns.Thanks for everything Hugo.
The team at Toyota of Irving was amazing! Everyone was extremely patient with all of our (many) questions and accommodating to all of our requests. Peter was so kind and helpful; he really moved mountains to find us the vehicle we wanted with the exact features we requested. He was also quick to respond to phone calls/texts and just overall a real pleasure to work with. Peter also took the time to explain the warranty and after-sales service, which are both top notch. There are a lot of dealerships in the metroplex, and it’s the staff and service ...
I had an oil change done today and it’s about the typical wait time. They were friendly and they gave the best apples in the wait room. They gave me the car feeling brand new
Ever since I've been coming to Irving Toyota they have treated me fantastic. I really love this place and has always given me fantastic service. The bonusis... they serve cookies drinks apples for you to munch on while you're waiting! They have a beautiful store inside the guest lounge which has really nice items. Thank you Toyota of Irving for your great service and friendliness. Keep it up!
Roger Castro, gracias una vez mas por tu atención y tu formidable manera de atender al público y en especial a mi persona tambien con mi familia.
I've never written a negative review in my life, but this is a first where I'll have to do so. I was in the market for a Toyota Corolla 2018 LE model. I called this dealership, Irving of Toyota, on exactly July 18th, 2018 at 4:10pm and spoke with a sales representative named Kelsey. I asked her for this specific car and she told me they had a few in the colors I wanted and also some other colors. They also gave me a quote of $16,903.40 driveout price for the car. So I said I was on my way. I ...
TOI made my purchase experience quick and easy. Bre is very knowledgeable. Thanh took the time to explain everything very throughly! As A first time buyer I greatly appreciated his time and honesty. Daniel Luna also took time out of busy day to come and make sure my experience there was going smoothly. Everyone was extremely nice and willing to help. Over all I loved would highly recommend this place to anyone.
Great service. Nice people. And willing to help! Went in looking for a perfect truck and left with the one my dreams! This is why I’ll recommend Toyota of Irving to everyone!
It was a unique experience overall and good customer service. As you know there is always room for improvement. Overall very wonderful experience from start to finish. I like the photo part quite nice. Very respectful service and were no hurrying. Very Well done. Thanks. I would recommend to others most definitely. The lady who took the picture in the end was very polite from the start ro finish. Excellent service. Thanks for the wonderful experience.
I just went to take a look to Toyota and ended leasing new car because the great service and kindness provided by Roger Castro. But also I received great service provided by Jose. Thanks to people like them makes me feel to have Toyota as my first option when I’m thinking to buy or lease a new car. It won’t me necessary to look for other options. Thanks again for the great service. The experience with the car I leased went faraway my expectations. I’m very happy with my new RAV4. Thank to Roger for showing how ...
This place made the whole experience really easy and stress free. From the person helping you outside to the finance team. I highly recommend this place, and will continue to do business with them.
This is my first car and I was so nervous about the process but they made me feel more comfortable. They helped me figure out everything that I needed to do. Great service!
I’ve wanted a 4Runner for years. Dependability, usefulness, and looks are what have drawn me to this vehicle. I promised myself that the next vehicle I bought would be one that I really wanted not what was available. Luckily this one covered both requirements. And the sales personnel stuck with me right up until clising to give me a reasonable deal on the perfect one. Thanks Toyota if Irving.
Excellent buying experience. The whole process went smoothly without hassles or coercion. Bree was very informative and helpful. Daniel worked to get a better deal and Thanh was excellent.