I’ve been a long time Toyota customer and former employee. And let me tell you this place still surprises me with their world class customer service. I still own a Toyota but also own a Acura. I was driving from Flower Mound to my bank in Irving and on the way there I heard a loud knocking noise coming from the front end of my new Acura. As I pulled into my bank parking lot I get out to check for anything that I can visibly see that may have came loose but I couldn’t see anything. So ...
Was treated with respect, and negotiated a fair price on a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friendly and helpful (Lilly & Johnathon).
The Best Dealership and Service! They work with you to fulfill your needs as best as possible! I will not go to any other dealership!
Just got a new TRD Pro 4Runner, Brian Smith was awesome in making it happen. I would definitely come back here for my next Toyota
I came her by accident, as I got lost. Decided to look at new 2020s, as I had been looking for a new car for 3 months. 2 hrs later I was on the road! Quick! Courteous! Below market pricing! Wonderful experience!
I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!!
The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted ...
I would like to thank Miriam for working with me in my purchase of my vehicle. Sometimes sales people get a bad rap,not Miriam. Toyota of Irving should be happy to have such a beautiful,patient person working for them. I will be sending referrals to Miriam. Such a wonderful person. Go Miriam! Fprice
This buying experience has been one of the most memorable experience of my life because God directed my path to people who are trustworthy and that go that extra mile to help turn a dreaded process into a great experience. Thank God for the Family at Toyota of Irving, I am proud to say that’s where I met Mariam, Betty and Colin, as well as the new car sales manager, and bought my car from them. Toyota CHR 2019 it is absolutely perfect for me and they bent over backward for me to get it and a price I could ...
Delilah hooked me up with Brian to show me some RAV4’s. He was great! I ended up leasing a 2019 and I love it! Smoothest car buy I’ve ever had.
We walked into to Toyota of Irving in the hopes to buy a new car. We were immediately greeted by friendly faces and one of them was Hugo. He did a great job of answering questions and our concerns. Jose Benitez was help got us two great deals since we ended up buying a brand new Tacoma and Corolla. I highly recomend this place.
My salesman was Kevin Boykin he made the process very easy. I love my car and from now on I will only do business with Kevin and Toyota Of Irving.
I was really satisfied at Irving Toyota. The customer service is perfect. Everything is just made plain and easy for any customers. A special "thank you" to Hugo.
Worked with Zsolt and Jose. Zsolt is very very helpful, very friendly and one of the best salesman I’ve ever worked with! He does the best he can to get you the best deal possible for you! I would MOST DEFINITELY recommend Toyota of Irving to my friends and family members especially to work with Zsolt. As well their finance manager Ana Vazquez was very quick and fast with all paperwork and very friendly and not all business makes the process very tolerable and not boring at all. Thank you guys for helping me with my new purchase of ...
Brian made this soooooo easy and painless... I have had good and bad car buying experiences but this was by far the best. A Thanks Again Brian..
We worked with Zsolt for the purchase of a used mini cooper for my daughter. He was beyond helpful and I was extremely surprised at how easy he made the entire process. I really feel like I purchased a car via text and that made it super convenient. He had all of the paperwork ready to go upon arrival and the car looked to be in excellent condition. They also gave us 2 years of service! If I ever purchase another vehicle again, this will certainly be the 1st place I go. I need to mention, my credit is going through ...
Overall the exerience was great. Maryam and Jose gave good customer service .The negative thing was that Ana Vasquez from financing was trying to trick me into getting gap insurance, she said it was required by the state. She said that requirement had gone in effect in the beginning of this year. I immediately looked up online and saw it was not required. I showed her and she had another excuse as to why it was required. I caught her in a lie. I did not appreciate her lying to me and trying to make me get something I don'...
The buying experience was made simple with assistance of the Toyota Irving staff. Everyone was very helpful and professional. They took the time to explain everything clearly.
I am very happy with experience at Toyota Of Irving. Eric took care of us on what we needed. He took the time to explain to us on our purchase. He made the process smooth.
Brian was great he helped me purchase my vehicle. Helped me every step of the way and even gave me advice on if I should trade in my car or not.
Found a beautiful pre-owned car a d Appreciated not being pressured into buying. I was allowed plenty of time to browse and search the lot and decide what I wanted.
This was our second purchase with Brian and he made the whole process a breeze from the first phone call. He had what we wanted and knew where I needed to be on budget and made it happen in a day. We did everything over the phone and he had paperwork ready for me in finance when I arrived. Not only is Brian professional and personable, he is thoughtful and cares about his customers. Thank you to Brian and Toyota of Irving for another great experience from beginning to end.
I love the excellent service and the desired car. I love coffee and cookies. Thank you all!!! Toyota of Irving is the best!!!! Various cars and affordable prices
Hugo helped the family so much with every step of the way to get a car. He helped us fix a few issues we had in the past with buying a car. It was a great service.
Gracias por sus atenciones. No tengo más que decir muchas gracias y bendiciones a todos muy atentos amables gracias por su paciencia y por ayudarme a encontrar nuestro carro perfecto.
Great group of people from start to finish, I would highly recommend Toyota of Irving to everyone I know. The sales team and management made us feel like family.
The overall buying experience was good. I would recommend Roger he's willing to work with you. He also drove my car to my home on a raining Friday so i didn't have to wait until my friend got home from work.
They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and friends!!
Everybody was very friendly and professional. I did not feel pushed in any way to buy the car. That is what makes a difference. I would recommend this dealer.
Carlos was very helpful and patient with the entire process. He went into detail about each vehicle and really made sure I chose the right car.
Loved the costumer experience how attentive everyone was from the beginning till the last signature so happy with my purchase my sales representative name is Roger Castro and yes definitely will be coming back and recommend to friends and family:)
Great experience. Easy and honest, 1.5 hour process start to finish! Brian Rhee and Thanh made it such an enjoyable experience. Would highly recommend to family and friends
The process was very quick, I did the application online. Went in and picked the color of my car and paperwork started. Took the normal amount of time as you would take at any car dealership but here they treat you as if you’re family not a dollar sign. I will highly recommend anyone to buy a car from there.
Ben made the whole process easy with out being pushy in any way. I would recommend him to anyone wanting to buy a car. I would buy from him again.
Thanks for the help you gave us, for the options they gave us and excellent services since you arrive at the place until you leave. very pleased with your deal and help me have my vehicle. Thanks
Great customer service, Efren Robles helped me choose the best financing option possible. Thanks Efren, 100% recommended to my family and friends. Thanks Toyota Irving
I had a great experience with Janeen in the service shop. I expected that my 2008 Corolla would need some love and I was prepared for an extensive repair bill. It seems like when you go to most car shops they always exaggerate that everything should be done immediately. I was surprised how honest Janeen was, she made it very clear what should be done now and what could wait until next time. She answered my many questions very patiently and thoroughly. My car and my bank account very much appreciates her helpfulness!
Gave 5 star, because they were very welcoming & very helpful on looking for the car I wanted color & everything, they answered all questions that were asked, returned 6hrs in my brand new 2019 Toyota Camry! Loving it! ??
We were in town and had some downtime, so we decided to look at options for upgrading our 4Runner. Usually "looking" at a dealership is difficult at best, but not here! Roger answered all of our questions honestly and was a pleasure to work with. No pressure at all. We will be back!
Excellente porque el vendedor fue muy amable y respondió todas mis preguntas, adicional de cubrir todas mis necesidades de compra. A mi hijo le encantaron las galletas que ofrecen a los clientes.
I planned and researched for a new Tacoma truck prior to visiting a dealership. I found that Toyota of Irving was my best choice. Salesman Brian Smith and Marketing manager Mark Baker answered all of my questions and made me a deal on a truck that I couldn't and hadn't matched on line. I was shown all of the insights and drove it away 2 days after financing "with a full tank of gas!" Very impressed with the courtesy, the friendliness, the time spent to talk to me and work with my desires and then the pricing. ...
Amazing! fast Honest came back with the numbers that fir my current budget!! I was not harrased and I actually went to another dealership to compare the numbers and Toyota of Irving Beat them out!
My service was done on time. The service writer Lionel was courteous and kept me informed throughout the day. The car was delivered cleaned and on time
The Hidalgo/Prado family is extremely happy to work with The Sales person Hugo Cantarero in the purchase of Our beautiful truck 2018 4 Runner TRD Pro he understood our needs and concerns with our purchase decision. Toyota should be proud to have an excellent Sales representative who thrives customers concerns.Thanks for everything Hugo.
The team at Toyota of Irving was amazing! Everyone was extremely patient with all of our (many) questions and accommodating to all of our requests. Peter was so kind and helpful; he really moved mountains to find us the vehicle we wanted with the exact features we requested. He was also quick to respond to phone calls/texts and just overall a real pleasure to work with. Peter also took the time to explain the warranty and after-sales service, which are both top notch. There are a lot of dealerships in the metroplex, and it’s the staff and service ...
I usually bring my son’s corolla here when he is home from school, and then one time I decided to look into replacing my Elantra. I left a couple hours later with a new Avalon because the salespeople were just as attentive and caring as my serviceman. They’ve turned us into a Toyota family!
I had an oil change done today and it’s about the typical wait time. They were friendly and they gave the best apples in the wait room. They gave me the car feeling brand new
Ever since I've been coming to Irving Toyota they have treated me fantastic. I really love this place and has always given me fantastic service. The bonusis... they serve cookies drinks apples for you to munch on while you're waiting! They have a beautiful store inside the guest lounge which has really nice items. Thank you Toyota of Irving for your great service and friendliness. Keep it up!
Roger Castro, gracias una vez mas por tu atención y tu formidable manera de atender al público y en especial a mi persona tambien con mi familia.
Was shopping for a new car and Brian was very helpful. Came early due to schedule being clear and within minutes he was there despite my appointment was for later that day. Answered all my questions and handled my paperwork well beforehand when I called earlier in the week. Things have changed at Toyota of Irving since I last visited and it is a much nicer facility. Staff was friendly and helpful. Will be coming back here for service on the new vehicle.
TOI made my purchase experience quick and easy. Bre is very knowledgeable. Thanh took the time to explain everything very throughly! As A first time buyer I greatly appreciated his time and honesty. Daniel Luna also took time out of busy day to come and make sure my experience there was going smoothly. Everyone was extremely nice and willing to help. Over all I loved would highly recommend this place to anyone.
My wife and I bought two new Corollas in 2016 and I've had all my service and an A/C repair (punctured compressor) done at Toyota of Irving. Since the car was so new, Toyota even gave me a discount for the service even though it was from road debris and unrelated to warranty! From sales to service, everyone has been communicative, helpful, and professional!
Great service. Nice people. And willing to help! Went in looking for a perfect truck and left with the one my dreams! This is why I’ll recommend Toyota of Irving to everyone!
It was a unique experience overall and good customer service. As you know there is always room for improvement. Overall very wonderful experience from start to finish. I like the photo part quite nice. Very respectful service and were no hurrying. Very Well done. Thanks. I would recommend to others most definitely. The lady who took the picture in the end was very polite from the start ro finish. Excellent service. Thanks for the wonderful experience.
I just went to take a look to Toyota and ended leasing new car because the great service and kindness provided by Roger Castro. But also I received great service provided by Jose. Thanks to people like them makes me feel to have Toyota as my first option when I’m thinking to buy or lease a new car. It won’t me necessary to look for other options. Thanks again for the great service. The experience with the car I leased went faraway my expectations. I’m very happy with my new RAV4. Thank to Roger for showing how ...
This place made the whole experience really easy and stress free. From the person helping you outside to the finance team. I highly recommend this place, and will continue to do business with them.
This is my first car and I was so nervous about the process but they made me feel more comfortable. They helped me figure out everything that I needed to do. Great service!
I’ve wanted a 4Runner for years. Dependability, usefulness, and looks are what have drawn me to this vehicle. I promised myself that the next vehicle I bought would be one that I really wanted not what was available. Luckily this one covered both requirements. And the sales personnel stuck with me right up until clising to give me a reasonable deal on the perfect one. Thanks Toyota if Irving.
Excellent buying experience. The whole process went smoothly without hassles or coercion. Bree was very informative and helpful. Daniel worked to get a better deal and Thanh was excellent.
As a first time car buyer, I received clear and thorough information throughout. Our dealer, Manuel Sariles was very helpful, patient and polite. He informed us of specials and provided us with clear guidance.
Efren was Excellent and Exceeds My Expectations!!! I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Efren Robles took the time to give me all of my options (used and new) and he was never pushy. I ended up getting a Brand New Toyota that I LOVE and can afford. He helped to us with the price/deal and helped to find the Best Financial % interest with the Banks. The Best was the Warranty that gave me. He even took the time ...
The solely reason I would recommend this dealership is because of Roger Castro he was an amazing help and is very friendly! Very communicative, he did everything he could to meet my needs and made sure I left content and had all my questions answered. I highly recommend for anyone that wants to purchase a vehicle from this dealership to speak to Roger!
Roger is the best!! I like to recommend everyone to come see him. It was a long time I've been thinking about getting a new car. I talk to him back in November & kept his card. From the very first moment we met I knew I trusted him thank you for everything Roger my friends & family will be coming to see you.
This was the best buying experience I have ever experienced, typically I hate buying cars for the hassle dealers give. From the minute I walked in I was more than taken care of, Roger and all the Toyota staff treated us fare and gave us an amazing deal on an amazing truck!
I was greeted with a handshake and friendly smiles, I felt very welcome. Sat down and talked business. Very professional, knowledgeable employees and on a side note, I did enjoy the music.
Great sales person, attentive to my needs and details on what I was looking for. Definitely recommend this sales person and will be looking for him in future sales.
Roger castro Roger Castro excellent seller. if they go toyota of irving ask for roger and it will help them to get the car of their dreams.
Excelente persona y con una amabilidad del 100%. Muy conocedor del producto que ofrece y con un Customer Service por encima del 100% como mínimo. Felicidades por tener personas como Roger Castro.
They took care of us from start, we came in with lots of questions on vehicles and they were very helpful. Took their time time to really help us. Would highly recommend them.
Although the entire process occurred over the period of two days, I couldn't be any more happier with the decision that the wonderfully great staff of Toyota of Irving helped me with. The professionalism that Bre showed was outstanding, and best of all, she was very straight forward and to the point with the entire process. I couldn't be happier with her and Catalin in finance. Just amazing.
I have been a customer of Toyota of Irving for over 10 years. I bought my new 4runner in 2004 and I purchased a new 2018 4runner Limited in November from Brian Smith. I also have a 2011 Tundra. Mike Gasca, my service advisor, goes above and beyond to make sure my vehicles are running smooth and reliable. They do a great job!
Well the guy Roger really helped us out and he was really polite given us all the options we can have. We were thinking of a used one but he convinced us of a new one one that got our attention not only that but he let us test it in there and was the greatest feeling. And he understood how we had a baby so he show us how good the toyota corolla is. Thank You Roger.
I would highly recommend Toyota of Irving for your car purchases or car needs. I have purchases my last two vehicles from Toyota of Irving and the customer service was EXCELLENT from the sale of the car to the maintenance. The Service Advisors greet me with a smile and know me by name. I live in Fort Worth and 10 minutes away from a Toyota dealership but prefer to drive the extra miles to receive Customer Care.
Miguel sold me a nice pre-owned SUV, he even filled it up with gas and delivered to my house. He was courteous and had great communication skills in both English and Spanish. He treated me as if I was his real friend or family. Great job Miguel Aviles! Cm
I had communicated with Mr. Dennis Alberto initially on-line about a particular 2014 Camry SE. We met and took the car for a test drive, which had low miles and navigation. The car drove well and had better acceleration on the highway than I expected from a 2.5L engine. What I enjoyed most was not having to meet with a number of people to make a purchase for a car. I met with Anthony briefly as an introduction and with Mr. Steven Martin, Manager of Pre-Owned Sales -that's it. Dennis and Steven were aware of my needs and listened to ...
I went to Toyota of Irving with the intentions on getting a used car however I ended up getting a better deal on a brand-new car. The online sales rep (lily) was so nice and helpful. She had everything organized and ready, which made the process really fast. This is my 2nd time buying a car from Toyota I don't plan on going anywhere else.
We had been searching for a pre-owned Rav 4 as a Christmas present. We found it! A very nice black Rav 4 with low mileage at Toyota of Irving. Sales manager Steven Martin gave us a great price on the vehicle. But then he asked the salesperson, William to actually drive the vehicle to my home so that it would be in the garage before Christmas. Everyone involved in our auto buying process was courteous, friendly, and easy to work with. Would recommend them to anyone looking for a good deal. Thank you, Timila Nelson
Hugo and the boys at Toyota of Irving are GOOD TO GO!!! They did what they said they were going to made us feel Appreciated for doing business with them. Other dealerships in the area only care about numbers not so much the people but not here EVERYONE is SOMEONE here!!!
After researching the 4-runner features, trim, reviews and dealerships locally and regionally, I chose Toyota of Irving for their selections, straight forward transparent pricing, and willingness to deal. The purchase process, vehicle check out, and follow up communications were all one could ask for. Their Fleet Director, Ed Giraldo was a pleasure to work with.
They delivered exactly what I wanted at the price we discussed without any missteps. Ed went the extra mile to ensure I was happy with my purchase.
We are very happy with our new RAV-4 and the service we received. Ed Giraldo (our salesman) went above and beyond with personal service and delivery of the car to our house! The whole experience was quicker than expected.
Wesley Wells helped me in ever aspect of the purchase. Recommend him highly. He was knowledgeable in my trade in vehicle as well as my purchase.
My family and friends purchased 5 vehicles from Ed Giraldo. He made it easy, no stress and fast service. I just bought Toyota Rev4 from him, a few months ago, and I love it. Next time, we need more vehicle, absolutely, we will go back to him.
I purchased a used car from this place. The people are fast and they get the job done correctly. That was the shortest amount of time it ever took me to buy a car, and I have purchased 5. I was impressed. I also used this dealership for car service on my previous scion. Great job you guys
We just purchased a 2016 Highlander and 2016 Tacoma for my husband. We have known Ed for several years and and have purchased our last 4 new vehicles from him. Also, our son-in-law has purchased/leased several over the years for his family and parents. You just tell him exactly what you want and your budget, and it's a done deal, no hassle or pressure. He is to the point, professional and works for you. He is very good at keeping you informed of your search for your requested requirements. I wouldn't think of going to anyone else. He is someone ...
Two weeks ago I had to pick up my new fleet vehicle. As I was not bringing the old vehicle back for turn in I made it as far as downtown Dallas. Mr, Giraldo was kind enough to drive over and bring me the rest of the way to the dealership. All this was done on one of his busier days and he could not have been nicer about it. A really fine fellow
Ed Giraldo was the chief architect of my Toyota car buying experience. Friendly and Efficient is how I would describe Ed...easiest car purchase I have ever made -- ever!
If you are planning on visiting Toyota of Irving, book an appointment in advance with Jason. I was not sure whether I would have purchased there if it was someone else. He was outstanding and will definitely help you get the best deal. Even after my purchase, he is extremely helpful whenever I contact him for assistance.
We had a great buying experience here. Jason Flores was upfront and honest with us from the get go. I told him what I wanted and he got me exactly that plus some great extras. We will definitely be back when it's time to trade and hopefully Jason is still there!
Mr. Giraldo was the consumate pro and I heartily recommend him as the sales rep to ask for. He was always helpful but never pushy. Extremely courteous. A pleasant experience.
I had been to multiple different dealerships and never got the care I did from here. Was my first car to buy by myself and loved how Ed took his time to explain and show me the process.
Mr. Giraldo truly cared more about what I wanted in a car rather than what he wanted to sell to me. He is a rare find as car salesman and I will definitely recommend him to family and friends.
Ed Geraldo at Toyota of Irving was very helpful. He made sure we got a great deal and we got exactly what we were looking for. We love our new Tacoma and I'm really happy we went to Toyota of Irving. There was no pressure and we got everything we wanted.
I was fortunate enough to work with Ed Geraldo in. Purchasing my Trail Premium. Compared to other dealerships I encountered, Ed made the buying process simple and straight forward for me. There was no fuss, no tap dance and no running back and forth to the various managers. He seemed to sense my earlier frustrations, was direct in identifying my vehicle of interest, the various accessories I wanted and provided me with a price that I felt was within the market value I was looking. I'm not one for kicking tires and dickering over trivialities. I had a fairly ...
Helped a friend that hates to car shop find a vehicle. Came across a gentleman that was a fleet salesperson and explained the situation. He took us every step of the way and explained every detail. Turned out to be a great experience. Friend bought a car from him and had it delivered because we live out of the area. He followed up to ensure the car was delivered on time and that everyone was happy with the purchase and delivery. The "just looking" visit turned into a good and productive stop for everyone. Very happy customer!
Thank you Toyota of Irving for a stress free car buying experience! Largely due to Ed Giraldo! He was efficient, honest, knowledgeable, and thorough! Couldn't have asked for a better experience. I plan on using Ed for all my car purchases. Ed made sure the car was safe and exactly in line with my needs!
Being a retired teacher, it was all about the cost. Ed Giraldo handled that concern very quickly. It was then he proceeded handle any concerns that I had about service. Some time has passed since I got my new car, but he still keeps in touch with me just in case I have any questions. He always calls me back and then deals with all my questions about service. Ed Giraldo is always there for me, even after the sale.
have purchased several vehicles from him. Helpful, courteous and easy to deal with. Offers advice on both the vehicles and the price. Will continue to purchase from him in the future.
Great new car buying experience, courteous Service, very efficient processing, professional customer service. Mark Baker introduced us to Ed Giraldo, both are very professional and made our buying experience a pleasure!
After having an awful experience at Rusty Wallis Honda and spending over 4 hours there only to be turned down for a car I stopped by Toyota of Irving where I told Wes (Wesley Wells) that I needed a car in 1.5 hrs and needed to be out of there by 4pm because my friend who gave me a ride needed to leave. I told him the documentation I could provide for him, my income and what amount I had for a down. Almost immediately he took me to the lot and said "there are all the cars that I can ...