Customer Testimonials
Very courteous and efficient. Friendly service rep. I am always treated with respect. We never have to wait very long.
I had an outstanding experience at Toyota of Irving. I visited several Toyota dealerships and other brand dealers, but my sales representative, Venessa, in Toyota of Irving truly stood out in making the entire process seamless and enjoyable. She was incredibly helpful from the start, even before we met in person, handling everything over the phone. I never felt pressured or pushed into a decision. Instead, she took the time to understand my needs and efficiently suggested the best options without wasting any time. I really appreciated the straightforward approach, especially during the pricing discussion—no nonsense or drama. They ...
Excellent service. Always great and timely service. Trusted service. Welcoming staff with excellent knowledge and experience
I always go to Toyota of Irving Texas. In my opinion this is by far the best dealership in the DFW area and beyond. Trust me I can say this with confidence. The service Dept. should be acknowledged for their very hard and dedicated employees and Managers. Mr. Jonathan T. is always willing to help and gives helpful advice on your transportation needs. Thank you, Jonathan (service Dept. manager) I hope your Upper Management gets this survey...
Good deal on tires for our 2015 Lexus’s gs350. With alignment too. Thank you.
I have gone to your service dept because of Jeff M. He goes above and beyond and is just a very sincere person that provides outstanding service!!!
The service was great and people very nice. Thank you. I just missed the cookies!
Dear Toyota of Irving, I have to say when I come to see you, Especially when I bought my new Rav 4, Always a wonderful experience. Your Dealership is amazing 🌠Sincerely, Virginia W.
I received a very good service and people are very friendly. I'll refer my friends
Jeffrey was very accommodating and helped me figure out what was priority in repairs. Helped me find the best discounts.
A+ Completed work at promised. Johnathan was great to work with. The alignment was done while I waited.
They kept me in loop of status of my car, I knew upfront my cost.
From service agent to sales agent everyone was kind and courteous. A pleasant experience! Thanks!
Jonathan was great, attentive and communicative. I will be back again. The dealership is nice inside and out
have been using toyota of irving for over 10 years and keep using them as they never seemed to be tricking me or scamming me for unneeded services or repairs. And for me , more important almost, is they don’t keep pestering me once I decide what I think I want done. Options -> Discussion-> Decision-> Good Work they stand behind. Much better than the normal car dealership service experience I have experienced in the past
I always go to Toyota of Irving, because J trust their service. Also, they have a courtesy car to take me home while my car’s being taken care of!
Cecy and the staff were great at getting my truck running again, so I could travel, as planned on a holiday weekend! They went above and beyond to get my truck ready much sooner than expected.
Great service. Definitely went to the right collision repairs company. Consultant, Alec, provided outstanding service and kept me informed several times weekly on the status of the repairs. Car looks great, as good as new. Do not hesistate to choose this company for your collision repairs. You wouldn’t regret.
Friendly and informative staff. The Service Advisors always give great insights, especially what is critical or services that can wait. I trust their advice and suggestions.
The staff really care for the people. Service time is within time I anticipatedvat each vidit.
Always felt at home , very professional and efficient, on time and MR Santhosh always took very good care .and me and my family always are well taken care off
Toyota of Irving has always been so good to work with! I have always been pleased with their service.
Service was exceptional and detailed. Advisor, Santhosh, was very courteous and tentative. Highly recommended business
I liked that I was greeted promptly as I drove up to the service lane. I was quoted an approximate amount of money and time for services chosen.
I recommend this dealer all services is very courteous and helpful. Thank you Edwin for your service . Service was quick, safety .
Always courteous and helpful. I love that it is a family-owned business. Great service and Great People
Quick easy and Service Rep on top of my account He is my go to for any issue
Excellent service. Mike Gasca, courteous and helpful. Service was quick, safety recall handled quickly. Recommend this dealer.
Check in was great and my service man Mike Gaska is the greatest!!!- timeless. Thank And would recommend Toyota to my friends and family
Great people. Wonderful costumer service. Exceptional communication. 10 out of 10. Worth the wait and the heat!
One of the best dealerships I have purchased at, they were very flexible about meeting your needs. Will definitely recommend.
I bought my Camry at Toyota of Irving and have had 98 percent of my service done there. I have been very satisfied with the service. The waiting area is outstanding.
I had a very good experience purchasing a pre-owned Nissan Rogue there, they gave me a good APR and Vanessa S. did her best.
Vanessa did a great job communicating and setting up my purchase of a 2024 highlander on 12/12/23. From arrival to departure on the date of purchase things went smoothly, as promised and as advertised. Highly recommend doing business with her and Toyota of Irving.
Vanessa S really made my experience one worth while. She went above and beyond to find the perfect truck for me. I recommend this dealership especially this sales rep she is amazing.
Was treated with respect, and negotiated a fair price on a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friendly and helpful (Lilly & Johnathon).
The Best Dealership and Service! They work with you to fulfill your needs as best as possible! I will not go to any other dealership!
Just got a new TRD Pro 4Runner, Brian Smith was awesome in making it happen. I would definitely come back here for my next Toyota
I wish every business had the customer service that Toyota of Irving does. From Ashley who took all my information about my recall and made the appointment to Robert who handled my car when I arrived at the dealership. All super polite and they made you feel appreciated and they took pride in the job they did. And lets not forget about Nelson who drove me back to my apartment and picked me up when my car was finished. All top notch employees and Toyota is lucky to have them!!
The AC in my 2016 4Runner stopped blowing last Friday 9/6. The light had recently come on telling me it was time for my regular maintenance and I had made an appt for 9/21. When I got in my car to come home from work and the AC was not blowing I called Toyota of Irving to see if I could come in on Saturday 9/7 to get this problem fixed immediately. The person on the phone told me that was no problem to bring in in Saturday Morning and they could diagnose the problem. When I arrived on Saturday Morning I was greeted ...
They worked with us together towards a comfortable zone both for us buyers and them seller!! Great service!! would definitely recommend to family and friends!!
Everybody was very friendly and professional. I did not feel pushed in any way to buy the car. That is what makes a difference. I would recommend this dealer.
Thanks for the help you gave us, for the options they gave us and excellent services since you arrive at the place until you leave. very pleased with your deal and help me have my vehicle. Thanks
Great customer service, Efren Robles helped me choose the best financing option possible. Thanks Efren, 100% recommended to my family and friends. Thanks Toyota Irving
Gave 5 star, because they were very welcoming & very helpful on looking for the car I wanted color & everything, they answered all questions that were asked, returned 6hrs in my brand new 2019 Toyota Camry! Loving it! ??
Excellente porque el vendedor fue muy amable y respondió todas mis preguntas, adicional de cubrir todas mis necesidades de compra. A mi hijo le encantaron las galletas que ofrecen a los clientes.
I planned and researched for a new Tacoma truck prior to visiting a dealership. I found that Toyota of Irving was my best choice. Salesman Brian Smith and Marketing manager Mark Baker answered all of my questions and made me a deal on a truck that I couldn't and hadn't matched on line. I was shown all of the insights and drove it away 2 days after financing "with a full tank of gas!" Very impressed with the courtesy, the friendliness, the time spent to talk to me and work with my desires and then the pricing. ...
Amazing! fast Honest came back with the numbers that fir my current budget!! I was not harrased and I actually went to another dealership to compare the numbers and Toyota of Irving Beat them out!
My service was done on time. The service writer Lionel was courteous and kept me informed throughout the day. The car was delivered cleaned and on time
The Hidalgo/Prado family is extremely happy to work with The Sales person Hugo Cantarero in the purchase of Our beautiful truck 2018 4 Runner TRD Pro he understood our needs and concerns with our purchase decision. Toyota should be proud to have an excellent Sales representative who thrives customers concerns.Thanks for everything Hugo.
The team at Toyota of Irving was amazing! Everyone was extremely patient with all of our (many) questions and accommodating to all of our requests. Peter was so kind and helpful; he really moved mountains to find us the vehicle we wanted with the exact features we requested. He was also quick to respond to phone calls/texts and just overall a real pleasure to work with. Peter also took the time to explain the warranty and after-sales service, which are both top notch. There are a lot of dealerships in the metroplex, and it’s the staff and service ...
I had an oil change done today and it’s about the typical wait time. They were friendly and they gave the best apples in the wait room. They gave me the car feeling brand new
Ever since I've been coming to Irving Toyota they have treated me fantastic. I really love this place and has always given me fantastic service. The bonusis... they serve cookies drinks apples for you to munch on while you're waiting! They have a beautiful store inside the guest lounge which has really nice items. Thank you Toyota of Irving for your great service and friendliness. Keep it up!
Roger Castro, gracias una vez mas por tu atención y tu formidable manera de atender al público y en especial a mi persona tambien con mi familia.
TOI made my purchase experience quick and easy. Bre is very knowledgeable. Thanh took the time to explain everything very throughly! As A first time buyer I greatly appreciated his time and honesty. Daniel Luna also took time out of busy day to come and make sure my experience there was going smoothly. Everyone was extremely nice and willing to help. Over all I loved would highly recommend this place to anyone.
Great service. Nice people. And willing to help! Went in looking for a perfect truck and left with the one my dreams! This is why I’ll recommend Toyota of Irving to everyone!
It was a unique experience overall and good customer service. As you know there is always room for improvement. Overall very wonderful experience from start to finish. I like the photo part quite nice. Very respectful service and were no hurrying. Very Well done. Thanks. I would recommend to others most definitely. The lady who took the picture in the end was very polite from the start ro finish. Excellent service. Thanks for the wonderful experience.
I just went to take a look to Toyota and ended leasing new car because the great service and kindness provided by Roger Castro. But also I received great service provided by Jose. Thanks to people like them makes me feel to have Toyota as my first option when I’m thinking to buy or lease a new car. It won’t me necessary to look for other options. Thanks again for the great service. The experience with the car I leased went faraway my expectations. I’m very happy with my new RAV4. Thank to Roger for showing how ...
This place made the whole experience really easy and stress free. From the person helping you outside to the finance team. I highly recommend this place, and will continue to do business with them.
This is my first car and I was so nervous about the process but they made me feel more comfortable. They helped me figure out everything that I needed to do. Great service!
I’ve wanted a 4Runner for years. Dependability, usefulness, and looks are what have drawn me to this vehicle. I promised myself that the next vehicle I bought would be one that I really wanted not what was available. Luckily this one covered both requirements. And the sales personnel stuck with me right up until clising to give me a reasonable deal on the perfect one. Thanks Toyota if Irving.
Excellent buying experience. The whole process went smoothly without hassles or coercion. Bree was very informative and helpful. Daniel worked to get a better deal and Thanh was excellent.
As a first time car buyer, I received clear and thorough information throughout. Our dealer, Manuel Sariles was very helpful, patient and polite. He informed us of specials and provided us with clear guidance.
Efren was Excellent and Exceeds My Expectations!!! I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Efren Robles took the time to give me all of my options (used and new) and he was never pushy. I ended up getting a Brand New Toyota that I LOVE and can afford. He helped to us with the price/deal and helped to find the Best Financial % interest with the Banks. The Best was the Warranty that gave me. He even took the time ...
The solely reason I would recommend this dealership is because of Roger Castro he was an amazing help and is very friendly! Very communicative, he did everything he could to meet my needs and made sure I left content and had all my questions answered. I highly recommend for anyone that wants to purchase a vehicle from this dealership to speak to Roger!
Roger is the best!! I like to recommend everyone to come see him. It was a long time I've been thinking about getting a new car. I talk to him back in November & kept his card. From the very first moment we met I knew I trusted him thank you for everything Roger my friends & family will be coming to see you.
This was the best buying experience I have ever experienced, typically I hate buying cars for the hassle dealers give. From the minute I walked in I was more than taken care of, Roger and all the Toyota staff treated us fare and gave us an amazing deal on an amazing truck!
I was greeted with a handshake and friendly smiles, I felt very welcome. Sat down and talked business. Very professional, knowledgeable employees and on a side note, I did enjoy the music.
Great sales person, attentive to my needs and details on what I was looking for. Definitely recommend this sales person and will be looking for him in future sales.
Roger castro Roger Castro excellent seller. if they go toyota of irving ask for roger and it will help them to get the car of their dreams.
Excelente persona y con una amabilidad del 100%. Muy conocedor del producto que ofrece y con un Customer Service por encima del 100% como mÃnimo. Felicidades por tener personas como Roger Castro.
They took care of us from start, we came in with lots of questions on vehicles and they were very helpful. Took their time time to really help us. Would highly recommend them.
Although the entire process occurred over the period of two days, I couldn't be any more happier with the decision that the wonderfully great staff of Toyota of Irving helped me with. The professionalism that Bre showed was outstanding, and best of all, she was very straight forward and to the point with the entire process. I couldn't be happier with her and Catalin in finance. Just amazing.